- We accept returns on full price items for a refund, credit or exchange.
- Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
- Return shipping method and associated costs are the responsibility of the customer.
- Return delivery costs for faulty or incorrectly supplied items will be the responsibility of Kinney.
- We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. Kinney cannot be held responsible for returns that are not received.
- No return on face masks.
- No return on sale items, unless faulty. Faulty sale items can be returned for online credit to the value of the item/s, not including shipping.
- Return to Sender parcels due to an incorrect address and/or non-delivery will incur a $10 processing fee.
- Refunds will be processed through your original payment method & you will receive notification once this has been completed. Your Bank may take 3-5 business days to process your refund.
To return your item
1. Contact our Customer Service Team to obtain an RA – Return Authorisation Number | Email: firstname.lastname@example.org
2. Return item with RA Number & your name listed on the package
3. Orders must be returned within 14 business days from delivery